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From passenger experience to actionable insights.
Up to:
3-6x
Higher response rate vs
QR in High-traffic locations.
750+
Clients including airports, Foodcourts, museums and restaurants.
4Mill+
Passangers and customers reached annualy.
What gets measured improves.
Turn tables into measurable touchpoints
In high-traffic environments, passenger experience directly impacts reputation and revenue.
Without real-time CSAT measurement, leadership operates without visibility.
At scale, small service failures quickly become systemic risks.
Continuous feedback turns passenger experience into measurable performance.
WHY NFC?
NFC (Near Field Communication) enables smartphones to open a survey instantly with one tap. No camera. No QR scan. Just direct interaction.
Sustainable & cost-efficient
NFC cards remain in place for years.
When surveys change, the link can be reinstalled on the same card, no new materials required.
With QR signage, every new survey requires reprinting and replacing displays.
NFC reduces waste, avoids recurring production costs and lowers total cost of ownership over time.
3–6× higher response rates
QR codes are ignored. They require effort.
NFC invites action. One tap feels effortless, and in high-traffic environments, less friction means dramatically more participation.
Instant interaction in under 1 second
No scanning, no camera alignment, no friction. One tap = immediate feedback.
Turn tables into measurable touchpoints
In airport restaurants, tables are moments of pause.
Passengers sit, wait and unwind before boarding, making it the ideal moment to capture feedback.
By placing NFC at the table, waiting time becomes measurable insight.
VORTEXCARDS at Amsterdam Schiphol Airport
Vortexcards is currently deployed across 100+ locations at Schiphol Airport.
From restaurants to service points, we enable real-time passenger feedback at scale in one of Europe’s busiest airports.
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Our Services
Option 1:
NFC Feedback Infrastructure
Physical NFC feedback infrastructure for high-traffic commercial environments.
Includes:
• NFC-enabled feedback cards
• Durable display formats
• Adjustable link programming
• Scalable per location
Commercial model:
Hardware is supplied per deployment and replenished as required.
Survey management, data ownership and reporting remain with the organisation.
Suitable for organisations with an existing survey or CX platform.
Option 2:
Integrated NFC + Feedback platform
End-to-end feedback infrastructure with centralised reporting.
Includes:
-
NFC hardware
-
Survey configuration
-
Centralised dashboard
-
Location-level performance insights
-
Executive reporting framework
Commercial model:
Structured as a scalable subscription based on number
and size of locations.
Designed for organisations seeking centralised performance visibility.
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